Question 1

How do I install Vidably?

Accepted Answer

Install from the Shopify App Store, then add the video widget to your product pages with a single app block in the theme editor. Under 5 minutes, no code, no developer.

Question 2

What does Vidably cost?

Accepted Answer

Pricing is discussed during onboarding with early-access partners. Request early access and we’ll walk you through it.

Question 3

What if the videos aren’t good enough?

Accepted Answer

Customers film against clear briefs, and video quality is managed automatically: framing, lighting, and coverage are checked before anything reaches you. You approve what goes live.

Question 4

Where do the videos come from?

Accepted Answer

Your actual customers. Vidably identifies the right people from your Shopify base and other approved lists, helps you invite them with a clear video brief, and coaches them through filming. Every video is linked to the product it features and moderated before it goes live.

Question 5

Do I have to manage the creators?

Accepted Answer

No. Vidably handles recruiting, briefing, coaching, and quality control. You choose exactly what gets filmed and approve the final videos, with no back-and-forth with individual creators.

Question 6

Can I moderate videos before they go live?

Accepted Answer

Yes, at both ends. You approve the briefs before any customer is invited, and you have full control over which finished videos you use. Nothing goes live without your approval.

Question 7

What does rights-managed mean?

Accepted Answer

Every video arrives with usage rights cleared for your brand. You can run it in ads, social, product pages, email, and SMS without negotiating licenses with individual creators.

Question 8

Where can I use the videos?

Accepted Answer

Anywhere authentic product content matters: ads, social, product pages, email, and SMS. Vidably also structures your videos so AI assistants can find and cite them as shoppers start asking there.

Question 9

Does this help with AI visibility?

Accepted Answer

Yes, as a downstream benefit. Authentic customer video is exactly the kind of verifiable content AI systems favor when recommending products. Vidably keeps your videos machine-readable so your products can show up in AI answers.

Question 10

How does customer video reduce returns?

Accepted Answer

Returns happen when expectations don’t match reality. Customer video shows shoppers exactly what they’re getting before they buy. When expectations are set correctly, returns drop.

Frequently asked questions.

Getting started

Video & creators

Rights & usage

Returns & conversion

Still have questions?